by Manoj | Jan 9, 2026 | ITSM
From Reactive to Predictive ITSM: How Modern Service Management Is Evolving For decades, IT Service Management has relied on a reactive, ticket-driven approach. Incidents are logged after failures occur, changes are reviewed after disruptions, and success is measured...
by Manoj | Dec 1, 2025 | ITSM
Introduction: When IT Works, Everything Works Picture this: It’s Monday morning. Sarah from marketing can’t access the campaign management system. The sales team’s CRM runs painfully slow. Finance is locked out of their reporting dashboard....